Customer Success Manager

Remote

Full Time

Mid Level

🚨 We’re Hiring: Customer Success Specialist 🚨

Accelerated Automation is growing, and we’re creating a brand-new Customer Success role on our team!

This is a full-time, remote position for someone who is highly organized, client-focused, comfortable with technology, and excited to help build something meaningful from the ground up.

This role is not a traditional SaaS customer success position, but we do now have software, technology tools, CRM workflows, automation services, and client-facing systems that require ongoing customer support. This person will help make sure our clients have a smooth onboarding experience, receive clear communication, get help troubleshooting basic tech questions, and are introduced to additional services when they are a good fit.

What you’ll help with:

✅ Client onboarding and scheduling
✅ Customer follow-up and relationship management
✅ Basic tech troubleshooting and support
✅ Helping clients get more value from our services
✅ Following up with past project customers
✅ Identifying cross-sell and upsell opportunities
✅ Supporting our internal team with organization, communication, and process improvement

Compensation:

💰 $48,000 base salary + commission

We are looking for someone who aligns with who we are as a company. Accelerated Automation is purpose-driven, rooted in Christ-centered values, and focused on serving people with integrity, humility, excellence, accountability, and genuine care.

We also have a fun, lighthearted, drama-free work environment. We work hard, laugh often, communicate directly, and expect people to act like adults. We do not do gossip, passive-aggressive communication, or unnecessary drama. We believe in honest conversations, grace, personal responsibility, and resolving conflict head-on with support from leadership when needed.

The right person for this role will be proactive, detail-oriented, tech-comfortable, strong in communication, and excited to help shape a new department as we continue to grow.

This position can be in person/hybrid, or fully remote for the right applicant.

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How many years (if any) have you worked in an insurance agency office?*

Are you legally authorized to work in the United States and can pass a background check?*

Are you available to work full-time in a remote role in a private work room?*

Do you have reliable high-speed internet access and a professional remote work environment?*

Are you comfortable completing a video interview as part of our hiring process?*

How many years of experience do you have in customer success, client support, account management, onboarding, sales support, or a similar client-facing role?*

Which of the following best describes your experience with technology tools, CRMs, software platforms, or automation systems?*

Have you ever been responsible for onboarding customers, clients, or new users into a service, system, or process?*

Have you ever worked in a role where you had to follow up with customers after a sale or completed project?*

Have you ever identified an additional product or service need and either sold it directly or referred it to a sales team?*

Tell us about your experience working with customers or clients. What type of customers did you support, and what were you responsible for?*

This is a brand-new role at our company, which means responsibilities will evolve over time. How do you handle stepping into a role where structure is still being built?*

Describe a time you helped a frustrated or confused customer. What was the issue, how did you handle it, and what was the outcome?*

This role requires strong follow-up and organization. What systems, tools, or habits do you use to make sure tasks and customers do not fall through the cracks?*

You do not need to be a software developer for this role, but you do need to be comfortable learning technology and troubleshooting basic issues. Tell us about a time you had to learn a new tool, system, or software platform.*

Our company is purpose-driven, Christ-centered, fun, direct, and drama-free. We value honesty, personal responsibility, clear communication, and resolving conflict directly. What kind of work culture do you do your best work in?*

Why are you interested in this Customer Success Specialist role with Accelerated Automation?*

In a few sentences, explain how you would balance being helpful and service-minded with recognizing when a customer may be a good fit for an additional service.

We do not hire in the following states. California, New York, Washington, Oregon, Washington D.C. Do you live outside of these states?*

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Customer Success Manager

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